Other Warranty Info
NorthCraft products are not stain-proof. Care must be taken to remove all food, beverage and other spilled materials with water within twenty-four (24) hours of exposure. Stains resulting from spilled abrasive compounds of acidic or basic pH, strong solvents, oil-based paints or stains, metallic rust and other abnormal items not commonly used on a residential deck are excluded from coverage under this warranty; excluded stains include but are not limited to pet or human bodily fluids such as blood, vomit, urine or feces, and fungicides, bactericides, biocides and chemical-based plant food. NorthCraft exterior staining products are not stain-proof. Care must be taken to remove all food, beverage and other spilled material.
Warranty is void if the following occurs: any of the above stain items, caustic cleaners (i.e. bleach, harsh soaps, wood brighteners, wood cleaners, salt etc.) are applied to the wood surface treated by NorthCraft, if furniture on deck is dragged, pet urination on wood surfaces treated by NorthCraft, and common wear patterns.
Our warranty is not intended to imply that the wood surface will maintain its original color as when first applied. When NorthCraft Stain is first applied, it has a darker, moist appearance, and over time will gradually become lighter in appearance and eventually the wood surface will fade to a gray color. This “lightening” of the color will not affect the protective quality of the preservatives.
Please either call our main office (630 - 523 - 3045) or please email us (firstname.lastname@example.org) to begin your warranty claim. Failure to follow any restrictions or warnings supplied by NorthCraft shall make the Warranty null and void and of no further effect. Warrantor reserves the right to investigate any claim and to inspect the materials for which a claim is made.